I’ve had my Pod for 2 days and it is still flashing white. Rebooting your modem. It is currently blinking white. Just to further update on this issue 8 hours later still not connected - pulsing white - pulsing green and pulsing white again just going through the cycle. Virgin TV 360. None of our pods showing on the app and all have suddenly started flashing blue. Engineer booked for Friday but I have no data left and need to WFH. Stream. Flashing White – Connecting to Virgin Media network. 2. I seem to have the same problem as a lot of people with intermittent functionality on my wifi pod - most of the time it just blinks white - 5422177. I have contacted a colleague with this for help, to ensure we either can remove the faulty Pod or just send a further 1 to replace it. Published. have called lots of times and resolved nothing. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). This will display the My Devices page. It does its usual light cycle, then it does a few blinks of a bright blue light. Account - Cable. Stay safe online. Step 2. We're sorry to hear your Wi Fi Pod is not working after your hub was replaced, in order to make sure you've paired the Pod with the new hub so they work together please visit this link. I have 3 wifi pods, one pod has a constant white light and a whirling noise from the pod itself- this one. Users should wait for at least 5 minutes for the boot-up process to complete. I decided to - 5306197. 4G” and “5G”—these represent the two separate frequencies in your dual-band Wi-Fi (2. HUB 5 Flashing Blue Light. I called and was told if I use the connect app then it will let me order if any blackspots are found. Virgin TV 360. Account - Mobile. Virgin Mobile. Enter 192. Speed. Virgin Media. Account - Mobile. Have to keep moving them next to the Hub 5, leaving them for 20 minutes and then moving back to their original location. Perform a network reset. . A. Our technician is in your area and is working to fix things. SpeedStep 2. 0 has got a constant orange light and our internet is working intermittently. Manage Your Account. Apps and extras. Change the router settings then remove the Pod from outlet, re-boot the Hub until fully operational then plug in the Pod. Then it started flashing red and making a sound like a high speed fan/jet. I have even moved it next to the router so it can read the signal but it still keeps flashing. 2. Pod not connecting. The pods only work under certain conditions. Browse Virgin Media Virgin Media Community. Wi-Fi pod flashing blue. The team will be in touch once the issues have been resolved. TiVo. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Dear Reece carried out a factory reset and got both 2g and 5g working renamed ssid to my old so all my devices reconnected but pod still going offline breathing green led. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. Virgin Phone Switchover. Internet went down in the area last week, since this my wifi pods have been flashing and won’t connect to my hub! I have moved closer and tried to connect via the connect app but this isn’t connecting to my hub! I have done a factory reset on my hub but still not working. Phone. Forum; Apps. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Everytime someone games, watches Netflix or on the internet. Joining in. Then relocate it to halfway between the hub and the blackspot. The Power light illuminates, and the connection network light will start to flash amber. If you’re looking for. First pod installed now for 2 weeks, first week was fine connected to hub5. See their signal strength, know which of your devices are connected to. We live on a bungalow so all ground level pods. in Networking and WiFi 5 hours ago3 years ago. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Customer service have sent me a new wifi pod. on 28-03-2022 22:19. Optimizations usually take 2-3 minutes, depending on how many Wifi Pods are connected. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. can anyone help. I c. Networking and WiFi. I have contacted CS many times over phone/WhatsApp and also been over this forum previous posts and nothing has helped. It just has a constant flashing white light on it? Any suggestions on how to fix this please? Thanks. SpeedThe “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. Checking on the VM app, one. Hub3 Red Light in Networking and WiFi an hour ago; Virgin Hub 3 - Red light on but i have wifi using in Networking and WiFi 11 hours ago; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi 12 hours ago; Solid Red light on hub in Networking and WiFi yesterday; Red light on router (Hub 3) in Networking and WiFi yesterdayUsing a browser, access the modem page by entering 192. Answered! Go to Answer. Scroll down to Settings but don’t press anything. Optimizations usually take 2-3 minutes, depending on how many Wifi Pods are connected. Then from 3pm I have had 2 x green flashing arrows and solid green on the bottom. called customer svc who are sending a pod. This’ll only take a few minutes, depending on how many WiFi Pods are connected. Flashing Red – Updating firmware. Speed. Check the IP Camera Antennas to Fix No WiFi Detected. I have followed your advice but the Pod still just flashes. The WiFi Booster will start copying your Hub’s details. WiFi Max. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. According to the VM customer services I now need to wait for Wi-Fi pod no. Provide 10 minutes for it to do any required updates. I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. The Pod lights keep flashing white, blue etc. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Restart Your Hub: Turn it off, wait 60 seconds, and turn it back on. Mumfordd04. Networking and WiFi. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. I recommend to try a 60 second pin hole reset on the router. Hi, I got the WiFi pods about 6 weeks ago from Virgin media and there where working great, getting a much better signal upstairs in the house, but about 2 weeks ago now the pods started flashing white and blue lights on them, so I called virgin up and there send me a new one out in the post, but when I received it I plugged it in it was. Account - Cable. . I've ran tests, restarted everything, e. Hello. Options. Virgin Phone Switchover. I recommend to try a 60 second pin hole reset on the router. Hi, this video shows you the steps I took to fix my Virginmedia V6 box which had the flashing green and amber light, and it was stuck on the welcome screen. I have been sent 2 new WiFi pods got not 3 in total, none of them which connect to the router spoke countless times to the virgin media team on the phone the tried most of the steps resetting activating the Pods and router all to no avail. Browse Virgin Media Virgin Media Community. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. I installed VM connect and at first it showed some pod's with "?". This brings up the hidden engineer’s system menu. However it’s still starts with green light then goes to to constant blue light flashing. hub 5 flashing blue light. It may take a minute for the xFi Pod to connect. 5. My Wi-Fi pods have been ‘blinking’ a white light for over a week now. Is the flashing slow/pulsing or fast blinking? Is your Pod being found in the Connect App 👉. When the device begins to pair, the system light can flash red. I had to hotspot of my mobile data, as I was at work yesterday! The pod has been reallocated to the hub as the engineer called and got this done. Moving the pods to within a metre of the router, but they just keep flashing apart from one time when I was just getting a solid white light for one of the pods. After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. Hi all I have had a hub 5 with 1gb fibre since feb and so far have had to factory reset the hub 3 times after outages, and had one replacement hub due to a fault. Enter your admin name and password. It does its usual light cycle, then it does a few blinks of a bright blue light. It should only take a few minutes – but it will depend on how many Pods are connected. TV. Please ensure that the pod is in a mains socket (not in an extension) as close to the router as possible. Browse Virgin Media Virgin Media Community. Networking and WiFi. Connect the power cable to the back of your pod. However, I do not see what difference this is going to make. A solid blue light for 20 seconds confirms a successful WPS connection. Stream from Virgin Media. Solid Red – Internet connectivity issue. Just installed New Hub 5 and two hexagon pods (that were connected to the old hub 3) are just flashing blue/green/white on a cycle. Switched On. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. The Network Status is when you log into 192. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Our Wi-Fi pod has suddenly stopped working. Networking and WiFi. 0. Have turned off devices , tried all suggested checks etc and still having issues. g. Networking and WiFi. Check your router settings to enable WiFi. I tried to load the app but it keeps force closing! Even after reinstalling it. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. Tap or click HomePod, then tap or click the Settings button . Check for a small light on the front of the xFi Pod when first plugged in. Hi I’ve tried to contact you over my internet keeps kicking me off and I was given some pods but they don’t even work as just keep flashing and I try and call and every time I do I get cut off quite frustrating now and issues still there I keep getting Looks like there’s still an issue with your co. on 26-01-2023 09:20. The SSID must be password protected. 168. •Channel Optimisation must be left on. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Moving the router to a central location, elevating it, and clearing obstacles can help boost WiFi signal and get the most out of your broadband speed. QuickStart, set up and connections. TV on the go. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. Thank you. 2. Run the internet troubleshooter. Good morning, My virgin WiFi Hub 3. This morning after some more reboots, the app shows all my connected devices but no pod's. Enter your admin name and password. Its now been 9 hours. I c. For this reason following recommendation in Plume's support page, I hardwired two of the pods as follows: Pod 1 -basement - hardwired. 0. My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. We have had a white Pod to boost our WiFi for a few weeks now and it was working well. They experience lag, videos don't load despite being connected. Regards, Daniel. Prior to this they worked pretty flawlessly for a couple years now. TV on the go. 9. Virgin TV 360. Virgin Phone Switchover. Kind regards,2 weeks ago. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. Once signed in, go to Advanced settings > Wireless> Security Select the dropdown next to Security and change it to WPA2-PSK. Check your router settings to enable WiFi. Read Time. They have upgraded the hub 4 to hub 5 and managed to connect 1 pod. Have you been able to check our service page here to see if this is due to any known network issues in the area. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Here’s what Virgin Hub 3 Lights Mean: I’ve got a Hub 3 that was replaced yesterday. Had my Internet completely drop. WiFi Pod just flashing white light, has been for a few days. TV. This past five days we’ve experienced issues with our WiFi dropping out. Provide 10 minutes for it to do any required updates. Had the WiFi pod a while now and it has always flashed red. com in Networking and WiFi yesterday; WFH connection issues in Networking and WiFi yesterday; Superhub 5 wifi6 in Networking and WiFi yesterdayThe newer pod I recently had has two ethernet ports and flashes green light when connecting. : r/VirginMedia Recently received a smart wifi pod. The different Hubs by Virgin Media include Hub 5x, Hub 5, Hub 4, Hub 3, and Hub 2. Once signed in, go to Advanced settings > Wireless> Security Select the dropdown next to Security and change it to WPA2-PSK. Looking to Connect. Tried everything recommended but nothing. When ive used these pods i had one of the older models plugged in to a cat 6 port in a room away from the main router and get a relatively decent speed of 250mb when im connected to that at 5ghz. Try troubleshooting the issue with these steps: Test your WiFi connections using the Ignite HomeConnect. Then it started flashing red and making a sound like a high speed fan/jet. I had to hotspot of my mobile data, as I was at work yesterday! The pod has been reallocated to the hub as the engineer called and got this done. My Virgin pod has been flashing blue for two hours and we have no internet - 5378434. My advice for anyone with the pod problem would be to arrange a technician to call. In the Virgin Media Connect app, you’ll be able to see your mesh WiFi Pod’s health, signal strength, and speeds. Please try these steps for me. Why can you not send me a replacement Pod and I will return this one to you? There must be a fault with the Pod if it cannot connect to the Hub. For a brief period, press and hold the power button, then let go. no matter how many times i reset or check the cables it still keeps flashing and has done for 2 hours now, reset it unplugged everything - 5197784. About 1 month ago the light turned green on my hub 4 and it started losing the broadband signal. As soon as I introduced the new Pod to my network I started to see huge issues with WiFi dropping out on various devices - phones, pl. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I had 5g disabled on the hub but whatever i do the 5g will not renable it says it has applied changes when i reenable it but when i then go back into router settings it still shows as disabled. Go to solution. I called virgin and they said all looks good there end. 1. Gaming Support. Scan complete, Tap continue. Wait at least 2 minutes for your Pods' LEDs to stop blinking. A slow flashing blue light for 2 minutes indicates that the Hub is ready for a WPS connection. Everything has been rebooted to no avail. Dear Reece, The pod breath either blue or green sometimes white. Hello I keep getting a flashing red light on my Superpod even after rebooting it several times. on 25-01-2023 11:05. Green. on 09-10-2022 15:07. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. In other words, the pods do not seem to allow Ethernet Backhaul. Hub 5 flashing green light. Email. Call Spectrum customer service if the ‘Diag’ light is blinking, as this indicates your gateway is malfunctioning. Plug the modem back in and wait until the modem has finished powering on. TV on the go. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. Security matters. The pod lost its connection to your network. Any help is wecome. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. SpeedOptions. My 3 pods have been fine for weeks but today have been flashing white all morning they usually go back to Normal after a while any ideas thanks ? 0 Kudos. The other 2 are unusable, so we will need replacements. But I'm unable to get any WiFi from the pod. Call the equipment activation number they may be able to help. I am sorry to hear your are experiencing an issue with the Hub showing a green light, we will be happy to help. Why is my virgin pod flashing green? Re: WiFi Pod Keeps Going Green. Wifi Down (pods included) after Gig1 reboot/upgrade to 100mbs upload in Networking and WiFi an hour ago; Going round in circles, intermittent disconnections for a month in Networking and WiFi 3 hours ago; Wi-Fi down for two days unable - told area fix had been completed still no internet. How to pay my Virgin Media bill. TV on the go. We would like to show you a description here but the site won’t allow us. 6 You can now unplug the larger . 2 Green Flashing Arrows. Open the app and follow the steps to complete the set up. When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. I checked my router and it has a flashing blue light. Don’t place your pod near other pods, metal objects, speakers, mirrored. Probably been asked many times by people but here we go. Incidentally, if you're going to get a mesh system, please do it properly and put the Hub. Then Start the scan again. SpeedAlternatively if the WPS button method does not work what you can do is instead plug one of the pods next to the hub and connect it to the router via an ethernet cable and again wait for the pod to fully pair. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Email. Virgin Phone Switchover. Virgin Media Router Arrows Flashing Green; Virgin Media Green. Flashing Green – Booting up. I have rebooted many times ro no avail. Started yesterday and mega slow internet. I recently moved to a new address and was sent a wifi pod to cover the extra area so total of 2 Wifi Pods. You would need to get either a…. We would like to show you a description here but the site won’t allow us. However it’s still starts with green light then goes to to constant blue. 0 Kudos. Solid green: Wi-Fi is enabled and functioning correctly. However it’s still starts with green light then goes to to constant blue. Virgin Media;. The older pods used to have to be added to the system so your hubs would connect, not sure if this is still the case but maybe a call to activate the pod or wait till a. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Wi-Fi pod flashing red An5on. TV. Constant drop off and internet blackspots . Shows which devices are connected to each Pod/the Hub. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Browse Virgin Media Virgin Media Community. Hopefully one of the team will get back to us to fix this. If you’re having issues connecting to Virgin WiFi and you can’t find the answer below, just give our customer service team a call 24/7 on 0330 660 1028. It has been plugged in for a few hours now not far from Hub and the light just. The engineer said it was all synced up. QuickStart, set up and connections. If any of the above are incorrect then it may stop the pod from connecting to the hub. I have a Hub 4 but I have 2 separate networks for 2. I can see it in the virgin media connect app, but no devices are connected to it. You have two out of three requirements missing. The pulsing should stop once it’s fully connected. Thanks for the update. After sky glass stopped working was told to factory hard reset hub 4. Wait 2 mintues for Scan. After 2 hours talking to myself on the phone to the phillipines I gave up and miraculously the following day it was back on. Hi Thanks for coming back to me and letting me know. The WiFi is visible from all devices you just can't connect and if you are lucky to connect it drops pretty quickly. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Tap the WiFi symbol in the center of the screen to change to the My Network screen. Options. Worked for a few hours then kept dropping the connection. hub five keeps dropping signal goes yellow (green) flashing lights in Networking and WiFi yesterday; Terrible WiFi and customer service in Networking and WiFi yesterday; WiFi Pods to boost wifi in Networking and WiFi yesterday; Virgin Media Down - No Help in Networking and WiFi yesterday; network constantly dropping out and bqm in. I have a hub 5. noticed that both wifi pods where flashing and second v6 box cant connect to the main v6 box also connect app cant find find the hub. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. Options. My post code is W13. Account - Mobile. Table of Contents. 4 GHz and 5 GHz). . I have a hub 5. Won't connect. So with the help of the community admins I received a pod to help with poor coverage in my house. Forum; Apps. How to fix Virgin Media WiFi no Internet access but connected. great if not then invest in your own wifi solution. Last week they just started flashing, sometimes white sometimes green. Tried it via Wifi and nothing again. 0. Joining in Options. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. God90125. V6. Do NOT reboot the Hub, just let it do it's thing. (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). I unplugged it and tried it elsewhere in the house, even next to the hub but, no success at getting it to connect. The engineer came today and replaced the router. Mesh wifi systems as I know it are considerably better and have a higher range with faster speeds compared to your normal wifi boosters. My Virgin Media App. Thanks . • Name pod by their connected location like “upstairs hallway”, or “playroom” for easy reference. Think of it like a ‘bucket chain’, the pod has to have a good connection to the hub, so it ‘picks’ up the WiFi from the hub and then ‘extends’ it further on. It would appear to be morse code for A T E, but I could just be looking into it too much. Check Cables: Make sure all cables are securely plugged in. How WiFi Pods Work. V6. I installed VM connect and at first it showed some pod's with "?". I have tried a pinhole reset twice now but the light remains orange. QuickStart, set up and connections. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. Unplug your modem from the wall, and leave it unplugged for about 3 minutes just to make sure the reset will take effect. WiFi Pod has started to disconnect. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 2 hours ago;We would like to show you a description here but the site won’t allow us. Security matters. All forum topics; Previous topic; Next topic. 1 into your browser. 4GHz WiFi. If that doesn’t do the job, we’ll send you up to a total of 3. Virgin Phone.